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Refund Policy

How Zeuxis handles one-time Credit pack refunds under Waffo V2 Credits rules

Refund policy

This page mirrors the refund terms in our Terms of Service. Credit packs are priced in USD and Credits are added to your account immediately after successful payment. Zeuxis sells one-time Credit packs only — there are no subscriptions.

Because Zeuxis provides immediate access to an intangible digital service, Credit purchases are generally final and non-refundable after Credits have been used. A full refund may be approved only in one of these cases (Waffo V2 Credits rules):

  • Unused Credits within 7 days of purchase: you request a refund within seven calendar days of the charge and have not used any Credits from that purchase.
  • Duplicate charge / billing error: the same charge was processed more than once, or the charged amount was a confirmed billing error.
  • Statutory rights: applicable law (including EU / UK / AU withdrawal rights where they apply) requires a refund or withdrawal right that cannot be waived; where permitted, that right may be waived upon first use of Credits after purchase.

Charges are non-refundable after any Credits from the purchase have been used, after the eligibility period above, or when access is suspended or terminated for breach of the Terms or Acceptable Use Policy. Zeuxis does not offer partial refunds of a Credit pack.

How to request a refund

Email support@zeuxis.app from your account email with:

  1. Your account email
  2. The Waffo transaction / order ID
  3. The reason for the request

We will acknowledge within two business days. If the request is eligible and approved, we will submit the full refund to Waffo Pancake (merchant of record) within five business days; your bank or card issuer may take additional time to post it. Approval is not guaranteed unless required by applicable law.